& Order Status
Can I have an order shipped to my P.O. Box?
Unfortunately, we can not ship to a P.
O. Box. All of our orders are shipped via UPS
insured delivery, and a valid street address is required
to ensure proper delivery. We also cannot deliver
to A. P.O. or F. P. O. addresses.
Can I have an order shipped outside of
the United States?
Yes, we can ship outside of the continental United
States. Please contact us directly with your
desired address and we will be happy to quote a shipping
rate for you.
Do you ship all items together?
In most cases, the order will be shipped all at one
time. However, if an item is not in stock, we will
ship the in-stock merchandise in order to provide you
with the most efficient service.
Do I have to pay sales tax on my
Florida state sales tax is applied to items shipped to addresses
in Florida only.
What is Victorian Village's return
We want you to be completely satisfied with your
purchase from the Victorian Village. If a product
does not meet your expectations, please
contact us for our
Returns and Exchanges conditions. Provided merchandise is
returned within 15 days of purchase date in its original
packaging with no evidence of use, we will issue a
refund or store credit - whichever you prefer.
Please contact us immediately and we will provide you with further
Can I ship my order to a different
Yes you can have your order shipped to an address
other than your own. Simply fill out your address
and the address you want your merchandise shipped to on
the check out screen. Merchandise receipts will be
sent to the original address.
Is gift wrapping available?
Yes, gift wrapping is complementary at the Victorian
Village. We are always more than happy to gift
wrap your items in our standard general gift wrap free
of charge. Just indicate that you would like your
items gift wrapped on your check out screen.
However, if you require a specific paper (birthday,
wedding, baby, etc.), we offer gift wrap that can be